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Any cancellation, exchange, or return situation will be resolved in accordance with current Portuguese legislation, for which the Customer should contact HMCustom.
The products returned must be in a condition to sell, that is, in the same state in which they arrived in the hands of the Client, without any anomaly.
The client supports the return costs in the event of termination of contract.
Resolution of contracts in the distance purchases (Made in www.LOJAHMCUSTOM.com)?
For distance purchases (online and to be received at the address via the carrier), the Portuguese Law establishes to the consumer a period of 14 days (commonly known as the reflection period) after the date of the invoice, during which he can return the item (s) s) without the need to indicate a reason.
In cases of free contract resolution, the return postage will be charged to the consumer, as stipulated in no. 2 of article 13 of Decree-Law no. 24/2014, of February 14, and the value of postage on the order is not credited.
In the free Resolution of Contract in orders made in which the customer enjoys free postage, the return charges are the responsibility of the consumer and the postage initially offered are charged (at the price stipulated at the time of purchase) through the issuance of an invoice, and the respective amount discounted in the amount to be returned.
1. Terms of acceptance of Returns / Exchanges:
Although returns / exchanges are accepted within the first 14 days of distance purchases (as described above), goods returned will only be accepted if the following conditions are met: