Terms and Conditions

1. Subject matter and scope

These General Conditions apply to users of lojahmcustom.com, hereinafter referred to as "site", as well as to any commercial transactions carried out through the respective virtual store.

Navigation on the site, as well as the purchase of any product on HMCustom Online, hereinafter referred to as "online store", implies acceptance of these General Conditions by the User / Customer.

HMCustom reserves the right to modify these conditions without prior notice, and these changes are posted on the website.

2. About the contents

The site is exclusively for private use, so the use of its contents without prior written permission is prohibited for purposes other than strictly personal use.
This prohibition includes the introduction of links of our site for commercial or other purposes considered abusive. In the event that you find other sites that link to www.hmcustomcasefit-luthier.com, we inform you that HMCustom has no responsibility whatsoever for the origin of the page or the contents published on it.
Although every effort is made to ensure that the information presented is free of graphic errors, they may occur. We will correct it as soon as possible.
The prices indicated for each product include the value of the VAT, calculated according to the legal rate in force.
The photographs presented on the website are merely illustrative and do not replace the consultation of the specifications of the product to inform of their characteristics. In case of doubt you should contact our services.
HMCustom reserves the right to change at any time the information presented on: products and their specifications, photos, prices, campaigns, commercial conditions and services.

All promotional campaigns have a limited stock and, in the event of a stock breach, you will be informed of the partial or total cancellation of your order with the right to reimbursement of the respective amount paid.

3. Obligations of Customers / Users

The Customer and the User must comply with these general conditions and respect them, namely:

1) To keep, and not divulge, your password to enter the site in order to prevent third parties from accessing your account;
2) Do not use false identities;
3) Enter correct personal data and addresses, so that HMCustom can process orders properly;

The Customer is responsible for the accuracy of the data communicated to HMCustom and undertakes to keep them updated;
It is the Customer's entire responsibility for any delay or impossibility of processing the order, namely on delivery, due to error or insufficiency of the data communicated by you.

4. Privacy and Protection of Personal Data

In accordance with the provisions of Law 67/98 of 26 October, on the Protection of Personal Data, we inform you that the processing of personal data collected on hmcustomcasefit-luthier.com is the responsibility of HMCustom and that they are reserved for processing of orders and communication with Clients (requests for information, possible complaints), statistical analysis, as well as their use for the purposes of direct marketing.

The Newsletter designation is given to e-mailings, as well as SMS, MMS or other forms of automatic call periodically sent to the User / Client with information about offers, news and promotions. The data used to send it are provided to HMCustom upon completion of the Customer registration.

In accordance with the law, all customers have the right to access, rectify and cancel any data that directly concerns them, through the following means:

Email: hmcustomcasefit@hotmail.com
Letter: HmCustom, Rua do Sobral, nº 27, 2000-740 Santarém
Telephone: 917543883 - Office hours: from 9am to 1pm and 2pm to 6pm Monday to Friday.
Website: www.hmcustomcasefit-luthier.com

5. Ordering online

To make purchases through the online store you must register as a Customer, filling in the form available for this purpose, after which you must follow all the steps of the purchase so that it is completed successfully.
In order to verify that the data is correct, you will receive an automatic email confirming the transaction.
HmCustom informs that all promotional campaigns have a limited stock and, in the absence of product availability, HMCustom is committed to inform Customer as soon as possible.

How do I order my 1st order from HMCustom Store?

Before placing your first order you must register on our website. Registration is a simple and quick process. You must add the products you want to the shopping cart. Once you have all the products added, just complete the order, indicating the shipping and billing address as well as the shipping method. For security reasons, in the first order the method of sending to the collection is not available.

Can I change materials and quantities in my order?

You should contact us to proceed with the order change. If the order is still in our facilities, we will change it.


What happens if I pay for an order and there is no material left?

In case your order is incomplete due to stock breakage, we will contact you in a way to change it for another product or else get the amount in credit for a next order.


How can I clear any questions about my order?

At any time, if you have any questions regarding your order, please contact us at info@lojahmcustom.com


Prices shown include VAT at the legal rate in force.



Inventory errors may occur in the HMCustom Store Inventory. You should confirm the availability of any product before finalizing your order.


Product Image

Due to eventual changes of the suppliers or manufacturers of the products, the images on the site may not correspond exactly to the actual product, keeping the characteristics of the product constant.

6. Delivery of orders

Upon receipt of the order, HMCustom verifies both the availability of the product and the time required for its dispatch and delivery at the address of the order.
HMCustom only dispatches on business days, as neither weekends nor holidays are counted toward the estimated delivery of parcels.
Deliveries are made by our carriers at the address indicated by the customer, on working days from 9am to 6pm.

What is the deadline?

The products are supplied within the deadlines mentioned on the Site. Situations such as immediate breaks in some reference (s) or possible failures in transport companies are excluded.


What happens if the item gets damaged?

All items are packed with the utmost care and are protected inside boxes by air pockets and paper. If you notice that the packaging is damaged, you should contact us immediately and we will try to indicate to you the procedures to be followed in conjunction with the conveyor.

However, after acceptance of the order and during opening of the order, if you detect any damage caused by the transport, you must contact us via email immediately (on the actual day of delivery) in detail with damage description and proof photographs, in this case of the products in of the box together with the shipping / transport identifier and essentially of our used packaging, to which every day we excel for the quality.


Failure to comply with this process, HMCustom declines all responsibility.

7. Cancellations, exchanges and returns

Any cancellation, exchange, or return situation will be resolved in accordance with current Portuguese legislation, for which the Customer should contact HMCustom.

The products returned must be in a condition to sell, that is, in the same state in which they arrived in the hands of the Client, without any anomaly.

The client supports the return costs in the event of termination of contract.

8. Payment

What are the payment options?

Payment Methods for Ordering Online:

You can make the payment of your orders, with complete security, through one of the following means of payment: ATM, Visa / Mastercard / American Express, PayPal or Cash on delivery.

HMCustom proposes to the Client the following methods of payment:
a) Bank transfer;
b) PayPal;
c) Submission to collection.

Bank Trander

Payment by Bank Transfer requires the sending of proof of payment to send your order.



By choosing Paypal you will be redirected to the Paypal page so that you can pay through your PayPal account or PayPal. This type of payment implies a 3% charge for the associated administrative costs.


Against reimbursement

You can pay for your order when you deliver it to the carrier. Payment must be made in cash (banknotes or coins) to the carrier.



The terms of the legal agreement between you and the hmcustom store follow. By accessing, browsing and using our online store (www.lojahmcustom.com), you acknowledge that you have read, understood and agree to our Terms of Use.


HMCustom may at any time change the conditions of use without prior notice to the customer, reviewing the conditions of use must be a standard practiced by the customer.



Resolution of contracts in the distance purchases (Made in www.LOJAHMCUSTOM.com)?

For distance purchases (online and to be received at the address via the carrier), the Portuguese Law establishes to the consumer a period of 14 days (commonly known as the reflection period) after the date of the invoice, during which he can return the item (s) s) without the need to indicate a reason.

In cases of free contract resolution, the return postage will be charged to the consumer, as stipulated in no. 2 of article 13 of Decree-Law no. 24/2014, of February 14, and the value of postage on the order is not credited.


In the free Resolution of Contract in orders made in which the customer enjoys free postage, the return charges are the responsibility of the consumer and the postage initially offered are charged (at the price stipulated at the time of purchase) through the issuance of an invoice, and the respective amount discounted in the amount to be returned.



1. Terms of acceptance of Returns / Exchanges:

Although returns / exchanges are accepted within the first 14 days of distance purchases (as described above), goods returned will only be accepted if the following conditions are met:


1.1. The returned item must be intact and without any mark / use damage.
1.2. You will need to return the item along with its packaging, manuals and immaculate accessories.
1.3. Along with the item returned, you must add the invoice that appears in the same article.

In the event of breach of any of these points, we will not be able to accept the return (and consequent refund) or exchange.



2. Products NOT accepted for Returns / Exchanges:

Except for technical anomalies, there are articles that by their nature can not be accepted for returns / exchanges.


2.1. No exchanges or returns of semiconductors, line transformers, consumables / wear products or software are accepted.
2.2. No exchanges or returns will be accepted for all articles that have the seals of branded packaging broken.


SPECIAL CUSTOMER REQUEST: After HMCustom orders a product (s) to the supplier (s) at the special request of a customer, it is not responsible for the non-satisfaction of the product (s) as a refusal automatically their return, since there was information / acceptance / agreement on the characteristics / specifications of the product (s).



3. Forms of refund of Returns:

If you want the refund on Online purchases, the same will be done through the same way of the initial payment. HMCustom will refund the amount paid for the item as soon as the technical verification of the condition of the product and verification of compliance with the conditions described above (Point 1) is carried out.